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District News Articles


  1. 9/18/2009 DENVER WATER EXTENDS PAYMENT DEADLINE FOR WATER BILLS
  2. Upon the implementation of Denver Water’s monthly billing in July of this year, Denver Water had changed the payment deadline from 25 calendar days for customers to pay their bill and late payment fees were added if the bill was not paid within six days of the due date down to 12 calendar days to pay their bill and late payment fees were assessed if the bill was not paid within six days of the due date.
     
    After receiving several customer complaints about the short turn around time to payment due dates, Denver Water has changed the payment deadline once again.  Beginning in October bills will be due 20 days after the bill date and late payment fees will be added six days following that.  Both dates will be clearly stated on the bill.
     
    Customers that were assessed and paid late fees based on the 12 calendar days to due date plus 6 calendar days before a late fee was assessed payment deadline can seek a reimbursement of any late fees that were charged between the 12th and 20th days.
     
    If you have any questions about this new billing procedure, or if you would like to seek a reimbursement, please call Denver Water’s Customer Care Department at 303-893-2444.