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  1. 5/16/2014 DENVER WATER HAS CHANGED THEIR PROCEDURES FOR CUSTOMERS WHO EXPERIENCE ACCIDENTAL LOSS OF WATER THROUGH WATER LEAKS
  2. In previous years, customers billed by Denver Water were allowed to apply for two billing adjustments in a single year for water estimated to have been accidentally lost by a leak due to underground leaks, such as running toilets, mechanical failure, and other unintentional occurrences.

     

    The new program will now be known as a Leak Adjustment, which includes underground and indoor leaks that are not reasonably discovered by a customer (i.e. the leak is not obvious).  The estimated water loss will be reflected as a credit on the bill, and a single adjustment may cover up to three consecutive billing periods.  After the first adjustment, a customer is eligible for a second adjustment only after agreeing to allow Denver Water to conduct a water audit.

     

    Leak Adjustment Program Specifics

     

    ·       Denver Water may adjust a customer’s water bill if a leak has occurred at a licensed premise that was not reasonably discoverable by the customer.

     

    ·       The estimated water loss will be determined by the three year average of the usage within the same time period and the charges for the estimated water loss will be credited to the customer’s account.

     

    ·       The adjustment will be conditional to Denver Water’s verification of a repair or correction that will prevent additional loss of water.

     

    ·       No more than three consecutive monthly bills may be covered by a single adjustment.  Adjustments will be limited to no more than two occurrences at a premises in a rolling twelve month period.  Following the first bill adjustment, any subsequent adjustment will be contingent upon an audit and inspection by Denver Water of the licensed premises.

     

    If you have any questions about this new procedure, have or are currently experiencing a water leak, please contact Denver Water’s Customer Care Department at 303-893-2444.